True Vehicle Sales Ltd

What Customers Say About True Vehicle Sales Ltd

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"Tom has proven to be True by name and nature! I had a small paint scuff on the front bumper when delivered, it was resolved to my complete satisfaction without any fuss, payment was made to the supplier immediately! First class sales outfit, can’t recommend highly enough!"

- Graham Maskell

"Fantastic Car and great communications. This is the first time I've bought a vehicle without inspecting it first so I was a little nervous but I needn't have been. Tom talked me through the process and covered all points in detail and the car arrived just as described and I'm totally delighted with it. They even looked after my plates being transferred prior to delivery and organised the road tax so it arrived 'ready to go'. Would recommend without hesitation..."

- Pete Randall

"First time purchasing a car from Tom and won’t hesitate to again in the future. Made sure my beautiful new car was all ready for me when we went to pick it up and l was happy with it. Sorted the tax online for me as l’m not that great with computers lol Also had my personalised number plates done and my husbands. Don’t think l’ve ever had such good service from anyone else who l’ve bought a car from. Thank you very much Tom"

- Vanessa Minns

"We have had the absolute pleasure of using Tom and his team twice recently, and I wish there was a new word in the English language that topped exceptional! The knowledge, professionalism and kindness that radiates from Tom and his whole team is off the scale. Their cars are of high quality and immaculate inside and out. More importantly their honesty, commitment to service and the refreshing way Tom cares about his clients and goes out of his way to help over and above what anyone could hope for is what makes this business the best I have come across. Do not even bother looking elsewhere - Tom will find you the car you want and give you a service you never knew existed these days."

- Lucy Thomlinson

"These guys know their cars, friendly reliable service purchasing my Mercedes and would highly recommend."

- James Bostock

"I just purchased a BMW from this garage. They provide a top quality service, better then main dealer. If you're looking for any vehicle I would strongly consider this business. Will definately be using them again. Thanks guys."

- Bailey Bentley Woods

"I was a little apprehensive at first about sourcing a car from so far away, but the customer service experienced from True Vehicle Sales was extremely impressive; friendly, helpful and very professional. Communication at all points was excellent, with videos sent of the car, any question answered speedily and there never felt as if there was ever a ‘push’ for sale. All the staff that I dealt with went out of their way to helpful and the sale was turned around quickly, taxed and the option to have the car delivered to my home address was a great benefit. The driver drove through the night from south of London to Glasgow to make sure it was with me in the morning! A brilliant service from start to finish and I would highly recommend to all family and friends!"

- Matthew

"Top quality cars and service provided by Tom and John. They both really helped us through all the processes and the whole experience was good."

- Raymond Westbury

"I took my time looking before deciding which Macan to buy and what we have is much better than expected! With regards to how you have dealt with my minor concerns/questions I have to say that it is been outstanding.
You have been from the outset always quick and very professional in your responses to my emails. I will most definitely provide a 5 star review and will do my best to give you the highest recommendation as I would definitely recommend you to everyone.
Many thanks and kind regards"

- Brian N

"Superb service from the team. Having seen the Duetto campervan advertised we travelled from Durham to Bury St Edmunds to see it. Tom gave us every support and made the decision to buy so easy and then brought the van all the way north for us. I have no hesitation in recommending True Vehicles to anyone ."

- Brian P

"I’ve recently bought a AMG E63 from Tom ,the whole experience from start to finish was stop on ,no Arthur delay sales pressure , they even got my personal plates made up at no charge . Good experience Tom & John nice people to deal with ."

- Ben Seaman

"5* service ,from true vehicles I collected my new M4 today and from the first time I contacted the company the service has been nothing but professional, their eye to detail and customer satisfaction was second to none. They did everything possible to make my buying experience first class. I will be recommending them in the future."

- Mr Lumb

"After looking long and hard for a discovery sport it was with a little trepidation to drive from Cornwall to view the car but It was well worth the effort as the car was immaculate and a lot cheaper than what was on offer nearer to me. Tom and his team are so nice and easy and to deal with and I have no problem with recommending them to anyone, Keith B"

- Keith B

"After looking long and hard for a discovery sport it was with a little trepidation to drive from Cornwall to view the car but It was well worth the effort as the car was immaculate and a lot cheaper than what was on offer nearer to me. Tom and his team are so nice and easy and to deal with and I have no problem with recommending them to anyone, Keith B"

- Keith B

"5* service. Extremely helpful in guiding you to purchase the right car at a great price. Explained PCP so well i left there with an understanding of exactly what I was buying unlike main dealers who don’t provide any information or after care like Tom and John do. Couldn’t recommend them higher"

- Luke H

"I absolutely cannot fault the service and support provided by Tom, Karen and the rest of the team when I recently sold my car. Tom's attention to detail about the vehicles service history, tyre receipts, etc helps to reassure any potential buyer. The vehicle was cleaned thoroughly and meticulously photographed. Communication was excellent. The outcome was great too - sold in less than 1 week. Thanks guys, great sales and support team!"

- Dean

"A mix of serendipity and fabulous service when obtaining my AMG this week. Thank you Tom and Karen (Fat Dave maybe catch you next time when I come for my DB11;) No hesitation in recommending a virtuous business that not only meets but exceeds expectations. Thanks again NAS, King of the Castle Bedford"

- Nigel A S

"Thank you to Tom and his team, even though I changed my mind a couple of times this wasn’t a problem and I felt that the service I received was very professional. Couldn’t recommend them enough! 5 *"

- Matthew G

"Tom and his team have been fantastic with us, from the initial phone call to shaking hands on the deal of our new Range Rover. Would recommend them to anyone. All the best Steve & Helen Daniels"

- Steve D

"Fantastic service from start to finish although finish is the wrong word as I will be using True Vehicle Sales Ltd again in the future and have no hesitation recommending Tom and Karen to anyone looking for a car. Great stock all beautifully prepared I’m delighted with the JCW Mini that I collected yesterday. We recently bought a Jaguar from the main dealer and the service that we got from Tom and Karen puts them to shame. We will be getting rid of that car ASAP and going back to True Vehicle Sales Ltd for its replacement. Easiest 5 star recommendation ever. 5*"

- Mr Nigel T

"Initially went to buy 1 car and have ended up buying 2. That’s totally down to the excellent service I got when purchasing the first one. Tom and the team really take their time to give first class service and great honest advice. The cars are immaculate and if you can’t find exactly which German machine you’re looking for the team will source it for you. Really impressed with the whole experience definitely planning to continue to use them in the future and will recommend them to any who knows me and of course even those that don’t! 5*"

- Mr John Bushell

"We brought an e220 convertable from Tom and the team. Right from the first conversation with Tom to picking the car up it was a pleasure no hassle. Their cars speak for themselves, I would recommend true car sales to anybody looking for that special car 5 star plus once again thank you tom and the team brilliant"

- Gordon Thompson

"Tom and the team were very polite and efficient throughout the whole process when dealing with my car. I would have no hesitation in going back again and highly recommend them based on their professionalism and how approachable they are. Many thanks to you and your team."

- Mr Damon Large

"Fantastic service from Tom, Karen and the team. Vehicle prepped to a very high standard. Great communication throughout the process. Highly recommend!"

- Mr Thomas Hayhoe

"Fantastic service! Great group of people who have years of experience and know what they are talking about, very refreshing! And they couldn’t be more helpful. Very happy with my new car, much appreciated to all at TVS."

- Mr Liam Crook

"I have now purchased two cars from here and have left each time happy. The customer service is excellent and the staff are professional and helpful. So far i have had no issue with either car but I am confident that if anything does come up then it will be sorted out. The environment is low pressure and you are free to make your own decisions which personally I have had experienced some very pushy salesmen in the past and this was the complete opposite."

- Alyssia Maisonpierre

"Warm and friendly service. Needed to buy a car for my eldest daughter and they couldn't have been more helpful. They made the process very easy from start to finish and I can't recommend them high enough. A credit to the used car buying experience."

- Mr Duncan Ayres

"After some initial problems with the car, all of which were solved promptly,honestly and professionally my 350 slk is a dream to drive. thanks to tom and his team I have now got a car I always wanted. Cant praise them enough.Very good service and I wouldn't hesitate to recommend them to anyone."

- Jim Henstridge

"Thanks for everything. Had a great ride home (it's not a Cadillac but it ain't far short!!) . Can't say I particularly enjoyed giving you £18,000 but did get a nice car out of it and got to make a fuss of your dog so not all bad. I may be quite a way away from you but will certainly recommend you to anyone I know who is after a German car. Enjoyed meeting you and your team, good luck for the future. Regards"

- Steve Roalf

"Exceptionally honest, courteous, and helpful. A pleasure to do business with I would certainly recommend to anybody"

- Mr Roger Hathersich

"Thanks for the professional and trouble free business that was conducted over the vehicle, I am very pleased with my new purchase and look forward to many hours of happy motoring. A trouble free experience, the whole process of buying my BMW was quick and easy with very good service. I would recommend True Vehicle Sales Ltd to all my family and friends."

- Mr Mike Mann

"Just a short note to thank you very much for your assistance in the purchase of my new Mercedes estate, I love the car and am so pleased you delivered it to my door. Best wishes for the future and keep up the good work, god bless your heart"

- Mrs T Runham

"Sourced me the perfect Porsche 911 C4S, car in fabulous condition, supplied freshly serviced with an excellent warranty all in my £30k budget, I will be back again soon, job well done, great doing business with you"

- Mr A Brookman

"First time ever brought a car without seeing it, and test driving it. But it all went without any issues very pleased with the car it was exactly as described the service was excellent and cannot speak more highly of the whole experience. would recommend True Vehicles."

- Sandra West

"Great service from start to finish well done to Karen and Tom plus perfect car"

- Brian Nethercott

"Been looking for an F-Type for a while and was lucky enough to find True vehicle sales which is just down the road from me. Tom and his wife were both fantastic and made the buying process incredibly smooth and really looked after me. I couldn't recommend them more and haven't stopped smiling since I picked up the car!"

- Paul

"Hi Tom and all at TVS. Just to let you know. A very fitting and well deserved google review posted. I didn’t drive the car until yesterday. Its amazing. Massive thanks to you all."

- Tony

"Excellent service beautiful cars and team you can trust. Can’t rate them highly enough!"

- Mark

"5 STARS doesn't cover it, we looked for a very specific car, low mileage, one owner, registered days before the road tax increase, as new condition etc. (probably impossible to tick every box) That's when we came across True Vehicle Sales miles away from my home address; having been in the motor trade I was not prepared to take the pictures and description as gospel (as they say a picture says a thousand words). We arrange a viewing and test drive, travelled 5 hours on a Saturday morning to be greeted by Tom, he offered us coffee whilst we view the car in his indoor area. I could only find one paint imperfection, which without hesitation he agreed to have sorted at the body shop and send us video evidence of the paint correction. We test drove the car with no pressure and no limit on where we drove, upon our return we agreed a price, left a deposit and awaited the video from Tom. True to his word the video was sent several days later, in addition the car had been sent to their local Mercedes main dealer to have any manufacturer recalls completed and fully valeted. Deliver day was due, both myself and my wife (this was her new car) waited hoping it was as good as the video, we needn't of worried the car arrive and in my opinion looked, drove and could have easily been mistaken for a brand new vehicle from the factory. I would have no hesitation when next looking for a vehicle to start my search with True Vehicle Sales as I feel the car, service and communication are the best I have every received from any dealership in the country. Thanks from Craig & Annette Wright (Mercedes C250D Convertible in White).........."

- Craig & Annette Wright

"I can't speak highly enough about this company. Tom and the team were so helpful, patient and understanding. They are passionate about finding you the right car and continue their excellent service well after you leave the forecourt. Very happy customer Definitely 5* if not more!"

- Sharon Holton

"Super old fashioned service (and I mean that as a compliment !!)"

- Graham Goodman

"Faultless experience and service from Tom and his team. Car (Jag F Type R) was exactly as described and superbly prepped. Car delivered to my door by David - which is no mean feat as I live in Northern Ireland. Anyone wishing to buy from afar can feel very confident in dealing with Tom and in buying from him. Very positive experience! Andrew"

- Andrew Montgomery

"I've had superb service from Tom, Karen and the team over the years and highly recommend them. Nothing is too much trouble, always a can do attitude. The vehicles they sell are in first class condition with down to earth prices. If they don't have what you want, Tom will always try to source a car for you. Can't praise them enough!"

- John Leonard

"I purchased a Mercedes E220d from John and Tom. They provided excellent service. The vehicle was as described and photographed on their website. Tom left me to test drive on my own, ensuring I was free to explore the car. John took the time to come in on his day off to complete the sale and was extremely helpful in familiarising me with the car. I would use again and would recommend to others due to their honest, straight forward and hassle free approach."

- Stuart M

"A fantastic buying experience from first point of contact to driving away. Would recomend to anyone. Thank you..."

- Andy H

"Five Star Service, extremely pleased with the purchase of the Mercedes A45 AMG with the right specification and beautifuly prepared. Tom even took in my part exchange while Karen quickly sorted out the paperwork in time for Christmas - what a team, we will be back!"

- Martin & Ruth

"Bought a Mini Cooper online for my daughter which was also a pt/x for her then Countryman. She went to collect the Cooper and fell instantly in love. The car was even better than advertised and came with a brand new MOT. The whole process was very smooth. After a few days there appeared to be an intermittent fault with the car. Nothing was too much trouble for Tom and the team, a driver was sent to Surrey, where we live, to collect the car and have it tested by a BMW expert. It turned out to be a minor computer fault which was quickly remedied. The vehicle was then returned. Can't fault the service given by True Vehicle Sales Ltd."

- Jill

"First class service. Brought car online based on pictures only, relied totally on description and car was exactly as advertised. A very honest Trader that I would strongly Recommend. Would definitely use again. 5 Stars."

- Brian Bradbury

"As a self confessed petrol head, I have purchased many cars through many dealers over the years. I can honestly say that my most recent purchase through True Car Sales has been the most pleasurable experience to date. From the very beginning Tom and his team demonstrated superior customer service making the whole process easy and hassle free. All of the cars are premium brand and top quality. Nothing is too much trouble (even if you keep changing your mind!!). A 5 star service all day long. I will definitely be using again and would highly recommend to anybody looking for a quality car."

- Mr & Mrs Gibbs

"Just bought a BMW X3 through True Vehicles and would highly recommend. Tom sourced the car we wanted and the whole transaction was very smooth, professional and friendly. He took the time to do a very detailed and helpful handover when I collected it. Very happy and will come back."

- Jenny Singleton

"Excellent service, Tom did not have the car we were looking for at the budget we had available so with most dealers that would have been the end of the conversation. What model, what spec, what's the budget was the response from Tom. 3 weeks later all as requested and within budget, MOT, Valet and warranty all included. Great personal service highly recommended."

- Mr Tony Robinson

"Great service throughout. I sold my car through True Vehicle Sales Ltd and Tom, Karen and the team were fantastic - great communication during the whole selling process and they provided a courtesy car whilst I was without for 24 hours. Real attention to detail and would highly recommend."

- Mr Alastair Angus

"Tom & Karen Many thanks for a smooth and professional experience selling our Classic Mini. Classics are not the easiest things to sell so well done to all at True Vehicle Sales Ltd. Would not hesitate to recommend either selling or buying, very honest and easy people to deal with. thanks again Mike & Sue"

- Mike & Sue

"First time in 35 years that I have purchased car unseen or tested. Relied on the website and the integrity of Tom and his dealership. Travelled a distance to view the car and completed the purchase. Tom had attended to the service and MoT plus other necessary jobs without quibble. Drove it home and very pleased. I will approach them again when the time comes for another car."

- Steve J

"Professional service. Affordable prices. I am very happy with the purchase of the car. I would highly recommend."

- Mirecki W

"Purchased a 2nd hand car from True Vehicle Sales Ltd, Stowmarket today (09 June 2017). Went to see them 2 weeks ago for test drive & really pleased in the service we received, which is why we went back to buy from them. Very happy with car, pre & post service. Friendly people who care about what they do and we felt well looked after. Made the transaction very simple and only took 1 hour to test drive again, sort paperwork, insurance and tax and drove away there and then. BRILLIANT! Would definitely buy again from there and recommend to others. Alex White"

- Alex White

"I have bought and sold lots of cars over the years and I have found the service I received from Tom and his team, was one of the best I have had. They handled the sale of my Mercedes professionally and achieved a great price I was very happy with. I would happily recommend True Vehicle Sales Ltd to my friends and family and anyone in the market for a quality car and will hopefully work with them again in the future."

- Mr E Hartwell

"I got my car back in September last year, a BMW 530d M SPORT and I am still in love with this car. I got it at a great price and had a good deal for my old car in part exchange. Great dealership, great selection of cars and vans now, great staff too."

- Mr A Spencer

"After searching through loads of cars online I found the Range Rover Sport I was looking for, very impressed with the standard of preparation, with a new MOT, fresh service and a whole years warranty with roadside assistance included, I am a very happy customer, job well done!"

- Mrs I Jaynes

"Just bought an Audi A3 from these guys. Excellent customer service, 12 months MOT, 12 month warranty, 12 months road side assistance, really good part exchange. Car in excellent condition, had new tyres, serviced, cleaned, all advisories sorted. I would give these guys 100%. Highly recommended. Faultless, Will definitely go back in a few years for a newer car. Very happy customer"

- Mr S.Nowak

"We stumbled upon these guys purely by chance, after an hour or so we had purchased a VW Tourag and a Mercedes SLK, Tom also sold our horse lorry for us and returned us a fantastic price with no hassle of selling privately, we WILL be going back to upgrade our Mercedes this summer and have been very pleased with everything, well done guys, thanks very much!"

- Mrs B.Czarnecka

"Great selection of vehicles, if they don't have it, they will find it, this is very "True" we were in our Range Rover Evoque within a week and then had three work vans delivered the week later, all with decent warranties, new MOT's and a very simple easy way to do business hassle free, great service!"

- CMC Construction

"Having used Tom for many years to supply various BMW & Mercedes to all our family and friends I have no hesitation recommending him and his business, I wouldn't buy a car anywhere else"

- Mr S Wells

"I wanted a BMW M140i and Tom, as always, made the purchase so easy, quick and simple for me, part exchanged my M135i and given more money than the local BMW dealer offered me and got a better finance package saving me ££££'s over the term, a job well done and another happy customer, you totally deserve your success, thanks very much."

- Mr I Tucker

"Pay no attention to negative reviews, people expect far too much for second hand cars. From the moment we contacted Tom, we've had great communication and fast service. Any problems were resolved quickly and we couldn't fault the service we received."

- Zoe Teague

"Thank you for your service, very professional, helpful and friendly, highly recommended."

- TLC Valeting Centre

"Came in for a quick look and ended up in a Mercedes Convertible!! I love it, thanks very much, a pleasure doing business with you!"

- Mr G.Spittle

"Beautiful Jaguar, settling into its new home, thanks again!"

- Mr R.Francis

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